Accounts & access
Guides for account lockouts, password reset, two-factor issues, and login problems. Verification steps included.
Common issues
Start here
Best entry points for this topic.
- Fix too many login attempts and temporary lockouts Too many attempts: wait for the lockout, use password reset, verify username and Caps Lock, ask IT for work accounts, and avoid rapid wrong guesses.
- Fix a password that will not reset Password reset fails—no email, wrong code, or the reset link does not work. This guide helps you check spam, use a different recovery option, wait and retry, or use account recovery when self-service fails.
- Fix two-factor authentication that will not send a code 2FA codes do not arrive (SMS) or do not work (authenticator app). This guide helps you check the phone number, carrier and spam, sync the phone clock for authenticator apps, try backup codes, or use account recovery when nothing works.
- Fix a disabled account you cannot sign into (work or school) Disabled account: note the exact message, ask an admin to re-enable, review policy, and use your admin console for Azure AD or Google if you manage users.
All guides
Troubleshooting
- Fix a cookie that is blocked A site that will not remember you, keeps asking to log in, or shows "cookies disabled" when the browser blocks cookies. This guide helps you allow cookies in browser settings, enable third-party cookies when needed, and check privacy or extension blocking.
- Fix a forgotten Apple ID password Forgot your Apple ID password. This guide helps you reset it via iforgot.apple.com, use account recovery if you do not have access to trusted devices, or recover via a trusted phone number—and when to contact Apple Support.
- Fix a forgotten Google password Forgot your Google account password. This guide helps you reset it via account recovery, use a backup email or phone, or recover when you have no access—and when to use Google Account Recovery.
- Fix a locked account that will not regain access An account locked after too many failed logins or suspicious activity. This guide helps you regain access via password reset, security questions, recovery email, or account recovery—or contact support when self-service fails.
- Fix a recovery email that will not receive Recovery or verification emails are not arriving. This guide helps you check spam and filters, confirm the email address is correct, whitelist the sender, and when to try a different recovery method.
- Fix an account that needs email or SMS verification codes Verification codes: check spam, switch to SMS or email, request a new code, update stale contact info, or use recovery when nothing arrives.
- Fix cookie that blocks login A website or app that will not let you log in—often due to cookies being blocked, cleared, or corrupted. This guide helps you allow cookies, clear and retry, disable blocking extensions, or try a different browser.
- Fix expired password: login prompt, reset portal, IT admin Work account password expired. Use change-password at login, self-service portal, or IT—Linux admin can chage to force reset.
- Fix session expired: login, cookies, clock, Remember me Site logs you out. Sign in again, enable stay signed in, clear site cookies, fix device clock—support if MFA or SSO still fails.
- Fix suspicious or unusual activity warnings on your account Suspicious activity alerts: confirm sign-ins, change password if needed, add two-factor, revoke odd devices, and contact support if you cannot sign in.
How-to
- How to recover a locked account Get back into a locked account: try password reset, use backup codes or recovery options, and follow each service's account-recovery flow. Recovery can take days.